Terms and Conditions
When booking any Sleep LAB service, the client agrees to the following Terms of Service. “Client” refers to any person or entity engaging in services provided by Sleep LAB.
General
The client agrees to follow safe sleep practices as recommended by WHO and AAP.
Click here for more further information: https://www.aap.org/en/search/?k=safe%20sleep
The client understands and accepts that Sleep LAB adheres to the safety guidelines around co-sleeping and does not promote bed-sharing
The client will disclose any medical conditions that their child has to Sleep LAB in the intake form and also if any arise during the time the client is engaging in a Sleep LAB service.
The client will not disclose or share any of the information they receive from Sleep LAB without Sleep LAB’s consent
Payment
Full payment of the chosen Sleep LAB package/service(s) is required prior to the consultation starting. Once payment is received, the client will receive acknowledgement from Sleep LAB and the initial consult will be confirmed.
Cancellations prior to 7 days before the client is due to start with their sleep package will receive a 50% refund. Cancellations within 7 days are not entitled to a refund.
If unforeseen circumstances or illness occurs and the sleep plan cannot go ahead at the scheduled date, the client has the option to reschedule within the following 3 months.
If a sleep plan and package is postponed as per the above term, the client forfeits the eligibility for a refund.
Once the client has been sent their sleep plan the client is not entitled to a refund.
Sleep LAB prices of packages/services include GST
Disclaimer
Sleep LAB does not and will not offer medical advice. Information and advice provided by Sleep LAB is not intended to replace medical advice and clients are encouraged to seek independent medical advice/treatment should they need to.
The client acknowledges that the information and support provided by Sleep LAB is designed specifically for them and their child and must not be shared with any other parties.
The client acknowledges that individual results will vary and their success in creating healthy sleep habits for their child is determined by their consistency, following the exact plan provided, commitment to change, approach to the technique, child’s age and needs.
The client acknowledges that it is their choice and up to them to implement the sleep plan provided by Sleep LAB.
Sleep LAB will not be liable for any damages or images resulting from the client’s access to, or inability to access, this website, or from the Clients reliance on any information provided on this website or by the consultant.
The client acknowledges that it is their responsibility to provide accurate feedback to Sleep LAB during the 1:1 support at the recommended times.